Last updated 27 October 2026

Delete your VeltPay account

VeltPay (by Tech Savvy Labs Ltd) lets you delete your account and its data at any time: in the app, or right here without it.

Request deletion on this page

Sign in to the account you want to delete, with a code to its phone number or with your email and password. You'll come straight back here to send the request. You don't need the app.

Can't sign in? Email us instead.

The short version

In the app: More → Your Profile → Close account.
No app? Sign in on this page and request deletion here, or email support@subandwin.com.
We delete your profile, email and sign-in details. Money and identity records are kept for six years, as Nigerian law requires, then deleted.
Any money left goes back to a bank account in your name first. We finish within 30 days of your request.

1.Delete it in the VeltPay app

In the app, it's at More → Your Profile → Close account:

Open VeltPay and tap More in the bar at the bottom.
Tap Your Profile.
Scroll to the bottom and tap Close account.
Choose a reason if you like, tap Request account closure, and confirm with your Transaction PIN or fingerprint (or a code to your phone).

2.Delete it here, without the app

You don't need the app installed. At the top of this page, sign in to the account you want to delete (with a code to its phone number, or with your email and password), then tap Request account deletion. It's the same request, with the same checks, as in the app.

You can only ask to delete the account you're signed in to, so nobody can close your account from here.

4.What happens next

Our team checks your account, returns any money left in your wallet or rewards to a bank account in your name, then closes it, within 30 days of your request. If you've confirmed an email, we email you when it's done. Until then you can cancel the request.

5.What we delete

Your profile: your name and profile photo.
Your email address.
Every way to sign in or approve a payment: your password, your Google or Apple sign-in link, your Transaction PIN and fingerprint approval on your phones.
Your saved transfer recipients, the bank accounts you linked for withdrawals, and the phone numbers, meters and TV cards you saved.
Where and on what you signed in (the IP address and device of every sign-in). You're signed out everywhere, and the notifications, reminders and alerts set up on your devices are deleted.
Waitlists you joined and your USD card preferences.
Your @VeltTag is retired: it stops working at once and is never given to anyone else, so nobody can pay the wrong person with it.

6.What we keep, and for how long

Your phone number, which your records are filed under.
Your verified legal name and identity check: a one-way fingerprint of your BVN and its last 4 digits (never the BVN itself), and the record of your personal account number.
Money records: wallet entries, purchases, payments, transfers, withdrawals (with the bank account each was paid to), rewards and match-night entries.
When you signed in: the date and time of each sign-in, without where or on what.
Your help requests and this closure request.

We keep these for six years after your account is closed, because Nigerian tax, company and anti-money-laundering laws require records like these to be kept (six years for financial records; at least five years after the relationship ends for identity records under the Money Laundering (Prevention and Prohibition) Act 2022). Then we delete them. They're kept for those legal duties only, such as answering a regulator, a court or a fraud investigation, never for marketing.

7.Questions

VeltPay (by Tech Savvy Labs Ltd), RC 7444696, No. 8B, Eti-Osa Way, Lagos Island, Lagos State, Nigeria. Email support@subandwin.com. Our Privacy Policy explains everything we collect and your other rights.